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Technical Support Specialist, Part-time

You’re retired.  You have a background in telecommunications and have an itch to put that knowledge to good use.  You’ve always been detail oriented; a hardworking and technically minded person with a positive outlook.  You just have a way of explaining things that make it easy for others to understand. Plus, you are looking for a part-time position that provides new opportunities along with some additional income.

Woodstock Media Group is looking for someone just like you.

This position will provide telephone-based technical support for our existing client base, and installation assistance with new clients over telephone and email. Detailed record keeping, equipment management, and reinforcing positive business relationships are all part of what makes the Technical Support Specialist such a valuable team member at Woodstock Media Group.

Job Duties:

• Provide user-friendly technical support via telephone and email.

• Manage the install process. Provide research and assistance to expedite installation.

• Troubleshoot, test; maintain, and manage inventory of equipment.

• Resolve technical issues professionally, positively, and promptly. 

• Maintain and update customer information and equipment database continually.

• Detailed notes are essential

Essential Skills:

• 5 years previous customer service/technical support in an office setting.

• Excellent verbal and written communication skills.

• Attention to detail and follow through with assigned tasks.

• Ability to multi-task and remain flexible in a fast-paced environment

• Proficient with Microsoft Word, Excel, and Outlook.

You’ve been looking for this type of opportunity. You enjoy retirement, but you miss the daily interactions with co-workers. Plus, you like working with people on the phone, enjoy helping them resolve technical issues, and know you still have a lot to offer a business like ours. Apply for this part-time position today!