The French have captured the romance and essence of customer service in a single word: ‘Oui.’ Many businesses have a single word that captures their customer service system as well. No! Not that word! I’m talking about the word, ‘We.’ These two words, although similar in sound, carry vastly different philosophies.
Read MoreTom Brady is the greatest NFL Quarterback of all time. That’s what the guy sitting at the end of the bar said prior to the first game of the 2017 regular season. By the end of the game, he was saying, ‘Wow, that Alex Smith is a great quarterback!’ Beer goggles. It affects assessments of football players, too.
Read MoreWords are powerful. Think about these leaders: Lincoln, King, Reagan, Winfrey, and Kennedy. Their words painted an audio portrait of a world where slavery could be abolished, character is more important than color, walls get torn down, women lead the way, and a nation can reach for the stars.
Read MoreIt’s All-Star week, a much needed break in professional baseball. These are the best players at their position, and being named to the All-Star team is a tremendous honor. It means that they are the one player who can be depended upon to deliver in the clutch – every time.
Read MoreThe Golden State Warriors are NBA Champions once again. They proved the pundits right. But, it was far from a foregone conclusion at the start of the final game of the series. It was close. Dangerously close, up until the end of the fourth quarter.
Read MoreOkay, this has been bothering me for a while now. The basketball universe is broken. The powerhouse franchises of the NBA are in Cleveland and Oakland? Do you really expect me to believe the Chicago Cubs are the reigning World Series Champions?
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